Ordering & Payment
What payment methods do you accept?
We accept multiple secure payment methods:
– Credit Cards (Visa, MasterCard, American Express)
– PayPal
– Direct Bank Transfer
What currency are the prices displayed in?
All prices on our website are displayed in USD (United States Dollars).
How do I place a bulk order?
For bulk orders:
1. Send your inquiry through our Quote Request Form
2. Our team will respond within 24 hours
3. We’ll provide competitive pricing based on quantity
4. Custom packaging options available
Contact our bulk order specialists
Shipping & Delivery
What are your shipping methods and costs?
We offer multiple shipping options:
1. Free ePacket Shipping
– For qualifying orders
– Delivery time: 10-21 days
– Full tracking provided
2. Express Courier Service
– Via FedEx, UPS, DHL, or EMS
– Delivery time: 6-9 working days
– Cost based on weight and destination
– Full tracking provided
3. Sea Freight
– For bulk orders
– Custom quotation required
– Contact us for sea freight quotes
How can I track my order?
– Tracking number provided within 2-3 working days after order
– All shipping methods include full tracking
– Track your order here or contact: [email protected]
Products & Custom Solutions
What types of fasteners do you offer?
Our inventory includes:
– Industrial Screws & Bolts
– Nuts & Washers
– Security Fasteners
– Specialty Hardware
– Custom Solutions
Do you offer custom specifications?
Yes, we provide customization services:
– Custom materials
– Special finishes
– Non-standard sizes
– Custom packaging
Quality & Certification
We maintain strict quality control:
– ISO 9001:2015 certified operations
– 100% inspection before shipping
– Full material traceability
– Quality test reports available upon request
Returns & Support
What is your return policy?
We offer a comprehensive return policy:
– 30-day return window
– Quality Guarantee
– Replacement for defective items
Security & Privacy
Is my payment information secure?
Yes, we ensure complete security:
– SSL encrypted transactions
– 3D secure credit card verification
– Secure payment processing
– Privacy policy compliance
Will I receive an invoice?
Yes, you will receive:
– Order confirmation immediately
– PDF invoice via email after shipping
– Full transaction documentation
Need More Help?
Can’t find what you’re looking for? Our customer service team is here to help:
– Email: [email protected]